At Ruqia Mart, we aim to ensure your satisfaction with every purchase. If you are not completely happy with your order, please review our return policy below.

1. Eligibility for Returns

• Products must be returned within 15 of receipt.
• Items must be unused, unopened, and in their original packaging.

2. Non-Returnable Items

The following items cannot be returned:

• Opened or used items.
• Returns will not be accepted after 15 days of delivery.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: WhatsApp us at +923165448822 with your order details, the reason for the return, and proof of purchase.
2. Approval: Once your return request is approved, we will provide you with the return shipping details.
3. Shipping: Customers are responsible for return shipping costs unless the item was damaged or incorrect.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the status of your refund.
• Refunds will be processed to your original payment method within 7
• If the return is due to a mistake on our part (e.g., incorrect or damaged item), we will cover the return shipping costs and offer a full refund.

5. Exchanges

We offer exchanges for defective, damaged, or incorrect items. Please contact us within 15 of receiving your order to request an exchange.

6. Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 15 of delivery with photos of the issue. We will resolve the matter promptly.

7. Contact Us

For any return or exchange inquiries, please contact us at:

• Email: support@ruqiamart.com
• WhatsApp: +923165448822
• Phone: +923165448822

We value your trust and strive to provide a hassle-free shopping experience. Thank you for choosing Ruqia Mart!